Return Policy
Return Policy
If you have purchased one of our products, we really appreciate your support.
Our refund period is 14 days. If 14 days have passed since your purchase, unfortunately, we may not be able to offer you a refund or exchange.
Provided your item meets the refund criteria, we shall process a full refund or store credit upon receipt of your returned goods.
Please note that you shall bear the cost and risk of returning the goods to us.
For further details, please email
support@robotkai.comNon-returnable items
- Gift cards
- Consumable items are not non-returnable.
- Due to slight variations in color display across different computer screens, there may be minor discrepancies compared to the actual colors.
Warehouse Location
Address: 23486 Connecticut St, Hayward, CA 94545
Delayed or Lost Refunds
If you have not received your refund, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to be officially issued.
Next contact your bank. There is usually some processing time before a refund can be issued.
If you have done all of this and you still have not received your refund, please contact us at support@robotkai.com.
We are willing to serve our customers.
Cancellation of Order
If you would like to Cancel an order it must be done before the item is processed. Once it has processed and shipped out please refer to returns. There is a 5% fee for cancellation of any order still eligible for cancellation as this pays for the credit card processing fee.