Return Policy

Return Policy

If you have purchased one of our products, we really appreciate your support.

Our refund period is 30 days. If 30 days have passed since your purchase, unfortunately, we may not be able to offer you a refund or exchange.

As long as you are eligible for a refund, we will give you a full refund when we receive the item you received. Items to be returned must be brand new, and still sealed in their original packaging.

Non-returnable items

- Gift cards

- Consumable items are not non-returnable.

Warehouse Location

Address: 23486 Connecticut St, Hayward, CA 94545

When we receive the goods and check that they are correct, we will return the payment to your account.

Delayed or Lost Refunds 

If you have not received your refund, please check your bank account again first.

Then contact your credit card company, it may take some time for your refund to be officially issued.

Next contact your bank. There is usually some processing time before a refund can be issued.

If you have done all of this and you still have not received your refund, please contact us at support@robotkai.com.

We are willing to serve our customers.